FAQs
Find the answers to all your questions
What is Honda from Home?
Honda from Home' is an online booking and buying platform available on the Honda Car India website. With this digital solution, backed by robust sales process of the dealership, customers can manage their car purchase from the comfort of their homes without having to visit the dealership. It is designed to simplify the booking and buying process by offering round-the-clock access from anywhere. The platform allows customers to browse through the product options, select their preferred dealership and proceed to book their car online.
How is this platform convenient for the customers?
First and foremost: Customers can manage their car purchase from the comfort of their homes without having to visit the dealership with the Honda from Home platform. Other benefits:- Hassle free, Simple, Convenient and Secure 100% online refund option on cancellation Time efficient as customer need not spend time to visit dealership Appeal to ever evolving digital customer who makes his purchase decision online. Contactless in the current COVID-19 scenario
What is the amount to be paid for online booking?
The online booking amount is Rs. 5 000/-, and this amount is 100% refundable on cancellation.
How does the customer get to know of the offers and how can they be availed if the booking has already been made?
After the online booking completion, the assigned dealership sales consultant discusses all the offers, trade-ins and payment/ finance options for the closure of the car purchase
What happens if the selected dealer at the time of online booking does not give good offer to the customer as compared to some other dealer?
The customer can study the monthly offers which are available on HCIL website before making the booking. Please visit current offer page to know more. In case the customer feels that the offer by his selected dealer is not competitive, he has the facility to cancel the online booking and claim 100% refund of the booking amount through the online process itself. The customer can then make a fresh online booking with the newly selected dealer.
How to get refund for the booking made online?
The refund of the money from online booking is a smooth process. The customer can visit this link, to view booking and initiate 100% online refund. The online booking amount has been kept quite low so that the customer does not feel any inconvenience till the refund of money is executed.
What is the cancellation policy for the online booking? How much time does it take for the online booking amount to be refunded?
Cancellation facility is available online and the customer gets his money in the same account from which he made the payment. It takes 21 days (approximately) for the amount to get refunded. Authorized Dealer will not pay cash to Users/Customers for cancelations/refunds for online bookings. Please refer to terms and conditions for more details
What are the payment modes available for online booking?
The platform provides multiple payment options to customers like - Credit Card / Debit Card, Net Banking, Paytm wallet,UPI (Universal Personal Interface)
How long does it take to deliver the car after the online booking is made?
The online booking is followed by the complete formalities regarding the finalisation of the quote and discussion of the finance/ payment options. After completion of all the formalities, the customer gets the expected delivery date and option for pick-up from dealership or home delivery.
What is the mechanism for delivery of the car?
Customer can choose either home delivery or he can visit his selected dealership and take the delivery.
Can customer avail any test drive option before booking?
Customer can select 'Request for Test Drive' option which is available on the website even before they make up their mind for online booking.
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