User Terms & Conditions

These terms of use (this “Agreement” or “Terms of Use”) set forth the standards of use of Honda Cars India Limited ( herein referred as “HCIL”) website and its affiliates and subsidiaries as well as all of its associated pages, related sub-domains, websites, services and tools or any successor site collectively referred to herein as the “Website”.

The words “You” or “User” or Customer as used herein, refer to all individuals and/or entities accessing or using the Website for any reason. By using/browsing the Website, You represent that You have read and agree to be bound by the terms of this Agreement, as well as any other guidelines, privacy policy, rules and additional terms referenced herein, collectively referred to as “Terms of Use”. These Terms of Use set out the legally binding terms with respect to Your access and use of the Website provision of the Services. You also understand that HCIL is acting just asa facilitator and online booking facility is being provided to you on behalf of HCIL’s Authorized Dealers (herein referred as “Authorized Dealer”) is for the your convenience only. Please read these Terms of Use carefully. Your access to Website and/or use of the Service constitutes Your acceptance of all the provisions of these Terms of Use. If You are unwilling to be bound by these Terms of Use, do not access the Website and/or use the Services.

a. Eligibility

By checking any acceptance boxes, clicking any acceptance buttons, submitting any text or content or simply by making any use of the Website and accessing/browsing the Website, user warrant that, user is competent to contract as per applicable laws of India in accordance with all terms and conditions for using this website.

b. User’s Obligation

i. User can book Vehicles only with the list of Authorized Dealers as mentioned on the website.

ii. Only one vehicle can be booked per booking/transaction. In case user wants to book more than one Vehicle, similar booking process must be repeated booking page.

iii. By sending the form (Booking or enquiry), user authorizes HCIL and its Authorized Dealers or its partnerto use their contact details provided by them to conduct all communications with them. You / customer accept the fact that, User specifically solicit a call from HCIL.

iv. If User makes a booking on behalf of another person, the necessary &detailed information of the other person must be provided and as per the requirements of the Authorized Dealers the same must be provide to them also.

v. Users should read and understand the updated specifications and features of the Vehicles posted on this website before making a choice. The choice of variant of the Vehicle will be regularly updated on the website and depends on the availability at your preferred authorized dealer.

vi. The price of the vehicle are ex-showroom prices and are indicative, its applicability depends on the date of the vehicle invoice. Prices may change andHCIL do not assume legal responsibility and also there is no legal obligation upon HCIL to notify the User in advance. User will be liable to confirm the price and contact the Authorized Dealer for more information regarding the same.

vii. The accessories and features shown in the pictures may not be part of the standard equipment and may vary depending on the model of the Vehicle. For variant-specific features users are advised to refer feature list on the website.

viii. The displayed colour may be different from the actual body colour, User is responsible to reassure the exact colour of Vehicle from Authorized Dealers.

ix. User may schedule a test drive however the appointment is constrained by the conditions set by the respective Authorized Dealers and will depend on the availability of the Vehicle at dealership location.

x. User may schedule appointment for Showroom visit however the preferred date and time are subject to the final confirmation of the relevant Authorized Dealer .

xi. The proposal to purchase any Vehicle under these terms/conditions is optional and User will be responsible either to opt out from booking the Vehicle in response to the offer or to continue with the same.

xii. User is responsible to complete all procedures related to vehicle purchase, including but not limited to the registration process, at the respective Authorized Dealer.

xiii. The sale and delivery of Vehicles depends on the fulfilment of all applicable legal obligations and the production/submission of required supporting documents. User to handover the copy of original documents to Authorized Dealers. If User fails to comply with these requirements, the amount of the booking paid by the User is liable to be forfeited.

xiv. User will contact Authorized Dealers for issues/queries regarding Vehicle’s booking amount or collection & delivery of Vehicles.

xv. User must ensure compliance with the applicable provisions of the "Information Technology Act, 2000" and relevant regulations which are revised from time to time.

xvi. Users are prohibited from violating or attempting to violate the security of the Website, including, without limitation the following activities: (i) accessing data not intended for such User or logging into a server or account which the User is not authorized to access; (ii) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation; (iii) attempting to interfere with service to any User, host or network, including, without limitation, via means of submitting a virus to Website, overloading, “flooding”, “spamming”, “mailbombing” or “crashing”; or (iv) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liability.

c. HCIL’s Right

i. HCIL or its authorized dealers shall not be liable for any delay, loss or failure to receive any information about online bookings or other forms of submission that are not included in this document.

ii. HCIL reserves the right to modify variants, variant names and specifications at its own discretion, and will make reasonable efforts to notify Users/Customers before the end of the sales process.

iii. HCIL reserves the right to change the price, color, equipment specifications and model without prior notice, and stop producing models.

iv. Online booking through the HCIL website means that User accepts the terms of use and expresses unconditional consent. Failure to accept any of the terms will result in disqualification by HCIL.

v. HCIL, its directors, employees, authorized dealers, and consultants are not responsible for loss of any direct or indirect damage caused by the User's request to purchase the vehicle under general conditions.

d. Use of Information

User enables HCIL to use the information that user will supply HCIL with, so that HCIL are not violating any rights that user might have in their information, user agree to grant HCIL a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights (but no other rights) user have in their Information, in any media now known or not currently known, with respect to their Information.

e. Modification of Terms of Use

You understand and agree that these Terms of Use, the Website and the Services can be modified by HCIL at its sole discretion, at any time without prior notice, and shall be immediately effective. You agree to review the Terms of Use periodically so that You are aware of any such modifications and HCIL shall not be liable for any loss suffered by You on Your failure to review such modified Terms of Use.

f. Third Party Links

This Website may contain links to other third party websites (“Linked Sites”). The Linked Sites are not under the control of the Website and HCILwill not be responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. HCIL is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. The Website is providing these links to the User only as a convenience, and the inclusion of any link does not imply any association with its operators or owners including the legal heirs or assigns thereof. HCIL is not responsible for any errors, omissions or representations on any Linked Site. HCIL does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

g. Termination

These Terms of Use, with modifications as contemplated, shall remain in full force and effect during the use of the Website for all Users.HCIL may terminate your access to all or any part of the Service, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your Account.

h. Governing Law This Agreement shall be governed by and construed in accordance with the laws of India. i. Arbitration

All disputes and differences arising in connection with or arising out of these terms of use shall be resolved through the process of arbitration. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. Parties shall mutually appoint one arbitrator. The decision of the sole arbitrator shall be final and binding on the parties. The award shall be a speaking award giving reasons for allowance/rejection of the claims of the Parties. The venue of arbitration shall be at New Delhi only and the language of arbitration proceedings shall be English. The courts of New Delhi alone shall have the exclusive jurisdiction in the matter.

j. Representation & Warranty

THE WEBSITE IS ON AN "AS IS" BASIS. HCIL AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED AS TO THE OPERATION OF THE WEBSITE, PROVISION OF SERVICES OR SOFTWARE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE WEBSITE OR IN ASSOCIATION WITH THE SERVICES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, HCIL AND AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS, STATUTORY, OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. HCIL AND AFFILIATES FURTHER DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, TEXT, GRAPHICS, LINKS OR OTHER ITEMS CONTAINED WITHIN THE WEBSITE. HCIL IS NOT RESPONSIBLE FOR THE CONDUCT, OF ANY USER OF THE WEBSITE. HCIL DOES NOT WARRANT OR COVENANT THAT THE SERVICES WILL BE AVAILABLE AT ANY TIME OR FROM ANY PARTICULAR LOCATION, WILL BE SECURE OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES AND ACCESS TO THE WEBSITE IS FREE OF VIRUSES OR OTHER POTENTIALLY HARMFUL COMPONENTS. ANY MATERIAL OR CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES OR THE WEBSITE IS ACCESSED AT USER’S OWN DISCRETION AND RISK AND USER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO THEIR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER FROM THE WEBSITE, THE WEBSITE OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

k. Ownership

Except for the content submitted by the Users, any material, content or logos, marks, software on or part of the Website and all aspects thereof, including all copyrights and other intellectual property or proprietary rights therein, is owned by HCIL.User acknowledge that the Website and any underlying technology or software on the Website or used in connection with rendering the Services are proprietary information owned or duly licensed to HCIL, except where it is indicated otherwise. Users are prohibited to modify, reproduce, distribute, create derivative works of, publicly display or in any way exploit, any of the content, software, marks, logos, and/or materials available on the Website in whole or in part except as expressly allowed under the Terms of Use. Users have no other express or implied rights to use, in any manner whatsoever, the content, software, marks, logos, and/or materials available on the Website.

l. Indemnity

You agree to indemnify and hold HCIL, its parents, subsidiaries, affiliates, officers and employees, harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of (i) Your access to the Website, (ii) Your use of the Services, (iii) the violation of these Terms of Use by You, or (iv) the infringement by You, or any third party using Your account or User ID or password, of any intellectual property or other right of any person or entity.

m. Force Majeure

It shall mean and include an Act of God (including but not limited to flood, earthquake, typhoon, epidemic or other natural calamity) war or armed conflict or the serious threat of the same (including but not limited to prohibition or restriction of importation or exportation) or any other cause beyond the reasonable control of HCIL hereto including but not limited to industrial relation problem involving government/quasi government organization/banks/ transportation/Associations/others public bodies, HCIL & its Authorized Dealers shall not be liable for any default or delay in performance/providing services.

n. Limited Liability

Without limiting the foregoing, HCIL and its affiliates will not be liable under any law, for any indirect, incidental, punitive, and consequential damages, including, but not limited to loss of profits, business interruption, and/or loss of information or data.

o. Payment Policy

HCIL is acting as a facilitator for booking of Vehicle and no money will be received by HCIL, the money will be directly received by the Authorized Dealer as selected by the User. Authorized dealers are responsible for collecting the Vehicle's booking amount or full cost collection and delivery of vehicles. Booking Payment Policies are as follows:

i. Facility of online booking is provided by HCIL on behalf of Authorized Dealers via payment gateway.

ii. The online booking mechanism can be used on www.hondcarindia.comand the payment gateway is provided by an intermediary agency that provides payment gateways and commercial services.

iii. The payment made by the User/Customer to book the vehicle online through the payment gateway shall comply with the general conditions provided by the payment gateway / commercial service provider. HCIL or its authorized dealer shall not be responsible for any unpaid or incorrect payment in the booking made through the payment gateway.

iv. The vehicle booking amount will be displayed on www.hondcarindia.com. User cannot pay a higher or a lower amount than the mentioned amount for booking.

v. The booking amount can be paid online by credit card, Debit card, online banking, UPI, payment walletetc.

vi. The cost of processing the booking amount paid by the customer shall be borne by the authorized HCIL dealer.

vii. Users must provide accurate and complete information when filling out the online form.

viii. After submitting the online form and a valid online payment transaction, the system will generate a booking confirmation/Id.After booking, the User will be contacted as soon as possible through the Authorized Dealer’s relationship manager. In caseUser did not receive a call, then User must contact the Authorized Dealer using the booking Id number.

ix. The amount of the booking paid by the User/Customer shall be adjusted against the purchase price of the Vehicle at the time of invoicing.

x. Only after receiving the total price of the vehicle and showing the required supporting documents, the booking will be deemed as binding. Authorized Dealer will deliver the car after the total payment get settled.

Online booking is only a User's request and an indication of the willingness to sell from HCIL authorized dealers and doesn’t imply the need to confirm the booking or sales contract, and also doesn’t imply financial consequences for HCIL or its Authorized Dealers except as provided herein in these terms and conditions.

p. Vehicle Delivery

i. Authorized Dealers will communicate Users/Customers about the waiting time and estimated delivery date. User to contact Authorized Dealer in case of any issue/query regarding delivery of the Vehicle.

ii. User/Customer can choose to have the delivery at their residence or take delivery at Authorized Dealership.

q. Refund Policy

i. Users/Customers must submit a cancellation/refund requests online in case of online bookings. Authorized Dealers will not be able to cancel online bookings, offline.

ii. If the User/ Customer cancels the booking, no cancellation fee will be charged.

iii. It shall take 21 days (approximately) for the amount to get refunded. Authorized Dealer will not pay cash to Users/Customers for cancelations/refunds for online bookings.

iv. Refunds are processed by Authorized Dealer [acquirer / acquiring bank] and credited to the pool account of the issuer bank. The actual credit amount charged to the cardholder's account is subject to an internal reconciliation process by the issuer bank. If the funds have not yet been credited to the cardholder’s account, it is recommended to contact the customer service department of the issuing bank or escalate the issue to the issuing bank accordingly to resolve the request.

v. If the User/Customer does offline payments with HCIL authorized dealer for the price of the vehicle, accessories, or statutory requirements, the User/Customer must raise a request to HCIL authorized dealer for the offline payments, and no online transactions can be made in this regard.

vi. Changes and / or modifications of vehicles are not allowed after booking is done online.

vii. For any changes / modifications, the existing booking is considered cancelled and a new booking must be made